Privacy Policy

Last updated: 24/06/2026

1. Introduction

At Kairos Health & Social Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage with our care services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: Full name, date of birth, title, and gender.
• Contact Data: Address, email address, and telephone numbers.
• Health Data: Information about your medical history, care needs, and health conditions necessary for providing safe and effective care.
• Financial Data: Bank account and payment details for billing purposes.
• Technical Data: IP address, browser type, and operating system when you visit our website.

3. How We Use Your Information

We use your personal data to:

• Assess your care needs and create a personalized Care Plan.
• Deliver safe, high-quality health and social care services.
• Manage billing, payments, and administrative functions.
• Communicate with you or your designated representatives regarding your care.
• Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Healthcare professionals directly involved in your care.
• Local authorities and regulatory bodies when required by law.
• Trusted third-party service providers who process data on our behalf under strict confidentiality agreements.

5. Data Protection and Security

We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, or misuse. Access to sensitive health data is restricted to authorized personnel who require it to perform their duties.

6. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, though this may limit some functionality of our website.

7. Your Rights

Under data protection laws, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of inaccurate or incomplete data.
• Request the deletion of your personal data in certain circumstances.
• Object to or restrict the processing of your data.
• Withdraw your consent at any time, where processing is based on consent.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: